Personal property
Use this checklist when you call operations. Confirm the identification, paperwork and collection arrangements before travelling.
Ask for personal property and work through the questions below.
Helpful to bring identifies information you may already have. Ask first identifies details to confirm with the office.
Confirm accepted identification before travelling.
Have these details ready if available, and ask the office which documents to bring.
Call before sending another person to collect your belongings.
California allows a repossession agency to charge for removing and storing personal property, and any charge has to be itemised on the inventory notice you were sent. Whether Shield charges anything is a question for the office.
Call to confirm collection hours and whether an appointment is needed.
Ask first The collection hours, whether an appointment is needed, how much notice the office needs to have your belongings ready, and what happens at weekends and on public holidays.
Many people collecting belongings no longer have a vehicle, so the route matters as much as the address. Shield's office is in Vallejo, California. The street address to come to — and whether that is the office or the storage lot, which are not always the same place — comes from the office when you call.
Ask first The exact address, whether there is parking, and the nearest bus or ferry stop if you are coming without a car.
Medication, identity documents, a child's car seat, house keys, tools you work with. Call promptly, describe the item and explain why you need it urgently. Ask what collection arrangements are available.
Call 707-554-8300 and ask for personal property.
Ask operations what language assistance is available when arranging collection.
Confirm the collection address, hours and documents before setting off. Ask about any charges and payment methods.
