Frequently asked
The questions a vendor desk actually asks.
Written for the person assembling an approval file rather than for a search engine. If your question is not here, it is a phone call, not a form.
Vendor and operations
Licensing, assignment channels, documentation and the questions to resolve before placing a file.
Rather just ask 707-554-8300
Is Shield licensed, and how do I verify it myself?
Shield operates under California repossession agency licence RA1704. Check the current state record at search.dca.ca.gov as part of your vendor review.
Can I get a certificate of insurance naming my institution?
Send operations your coverage, limit and additional-insured requirements. Confirm the available documentation and whether your requirements can be met before approving an assignment.
How should we send borrower information?
Confirm the assignment channel with operations before sending a file. Do not submit borrower names, account details or vehicle locations through website inquiry forms. Discuss your institution’s information-security, retention and reporting requirements during vendor review.
What if a recovery cannot be completed?
Contact operations to confirm the current assignment status and discuss next steps. Specify the field updates and documentation your institution requires when placing the assignment.
Does Shield subcontract work to other agencies?
Ask operations who will perform the recovery, storage and transport for your file, particularly when a destination falls outside the service area. Confirm any subcontracting restrictions and required approvals before placing the work.
Which assignment platforms does Shield work in?
RDN and Clearplan. Shield also uses Insight licence-plate recognition data. If your institution uses another system, call operations to discuss a suitable assignment channel before sending sensitive information.
How quickly does Shield accept or decline an assignment?
Call operations about the specific location, vehicle and timing. Confirm that the assignment has been accepted and agree on reporting expectations before relying on a schedule.
How do I request vendor documents?
Send your institution’s onboarding requirements through the contact page, including the documents you need and a way to reach you. Confirm availability and delivery timing with operations. Licence verification and coverage information are available on this site.
Retrieving personal property instead?
That is a different set of questions entirely, written for the person asking them rather than for a vendor file.