For vendor management
Compliance
Everything on this page can be checked.
The licence number against the state register, the service area county by county, the statutes a California recovery runs under. Read them, then tell operations what else your institution needs before you place a file.
Platforms Shield operates on
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RDN
Recovery Database Network — assignment and update flow
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Clearplan
Field routing and assignment management
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Insight
Licence plate recognition data
California Repossession Agency Licence RA 1704 · Vallejo, California
California agency licensing
Shield Recovery Inc. operates under California Repossession Agency Licence RA 1704, issued by the Bureau of Security and Investigative Services. Check the current state record at search.dca.ca.gov.
California requires a qualified manager to meet experience and examination requirements. Employees hired to recover property must be registered with the state; clerical employees and others who do not perform repossessions are exempt from that registration requirement. See the BSIS licensing and registration requirements.
The rules Shield works under
Four things California requires. None of them are ours to waive.
Every line below is law rather than a Shield policy, and every line is linked to the statute or the regulator it comes from. You can check the whole of it without taking a word of this site on trust — which is roughly the standard a vendor file should be held to anyway.
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BPC 7500 et seq.
The agency holds a state licence, and a qualified manager has met the state’s experience and examination requirements.
Shield's number is RA 1704. It is searchable against the state register in about thirty seconds, and inviting you to do that is worth more than any assurance printed beside it.
BSIS repossession fact sheet -
Com. Code 9609
A secured party may take possession without a court order only if it proceeds without a breach of the peace.
This is the rule the whole industry turns on, and the one a lender carries the exposure for. It has no checklist: what counts as a breach of the peace is decided afterwards, on the facts, which is why a recovery that should be stopped is worth more than one that is completed.
California Commercial Code § 9609 -
BPC 7507.9
Personal property found in a vehicle is inventoried, the debtor is notified, and the belongings are held for 60 days.
The notice is generally due within 48 hours, with more time allowed in specified circumstances, and it must state how the belongings can be collected. The inventory itself is confidential: it is released to the debtor, to specified legal process, or to someone the debtor has authorised in writing — not to whoever asks, and that includes the lender.
California Business and Professions Code § 7507.9 -
BSIS registration
Employees hired to recover property are registered with the state.
The requirement covers the people who perform repossessions. Clerical staff and others who do not are exempt from it — a distinction worth knowing before a questionnaire asks for a registration number for everyone at the company.
BSIS repossession fact sheet
What to discuss before onboarding.
Use your institution's requirements to guide the conversation. Confirm the documents and terms needed for your file with operations.
Your review
- Agency licensing
- Insurance requirements
- Personnel credentials
- Information handling
- Service territory
- An operations contact
Where to start
- California agency licence and the state verification link below
- Contact operations to discuss required coverage and available documentation
- Ask about the current credentials relevant to your assignment
- Discuss your security, retention and reporting requirements before placing work
- Eight counties shown on the coverage page; confirm the specific address
- Call the published operations number with questions or concerns
Keep assignment details in the approved channel.
This website is for general inquiries. Before sending borrower or account information, confirm the assignment channel and your institution's information-handling requirements with operations.
- Assignment platforms
- Shield works with RDN and Clearplan. Confirm the receiving account and assignment instructions before sending a file.
- Website inquiries
- Do not submit borrower names, account details, vehicle locations or other sensitive assignment information through the inquiry forms.
- Personal property
- Call operations to ask about collecting belongings. Do not send loan details through a website form.
- Vendor review
- Discuss access, retention, incident reporting and any written documentation your institution requires.
Personnel and credentials
Tell operations which personnel registrations, training records or certifications your institution requires. Ask for current documentation relevant to the work you plan to place.
Insurance requirements
Share your institution's required coverages, limits and additional-insured requirements with operations. Confirm what documentation is available and whether the requirements can be met before approving an assignment.
Recovery has legal limits.
California Commercial Code section 9609 permits a secured party to take possession without judicial process only if it proceeds without breach of the peace. Questions about a particular recovery should be raised with operations and the assigning institution.
- Assignment changes or cancellation
- Contact operations immediately and confirm that the change has been received and the assignment status updated.
- A concern about field activity
- Call operations with the concern. Use the approved assignment channel for sensitive file details.
Contact operations
For an assignment question or a concern about a recovery, call 707-554-8300 and ask for operations. If the concern involves missing or damaged belongings, describe the item and when you noticed the issue. Ask who will handle the follow-up and how to reach them.
Vendor documents
Send your vendor requirements or request available documents through the contact page. Include your institution's name and a way to reach you. Confirm document availability and timing with operations before scheduling your review.
- Agency licence verification
- Your insurance and credential requirements
- Your tax and vendor-onboarding forms
- Coverage and assignment requirements
- Your information-handling and reporting requirements
Tell us what your vendor review requires.
Contact operations to discuss the documents, coverage and assignment arrangements your institution needs.