Questions about your belongings

Call 707-554-8300 and ask for personal property. California law generally requires personal effects to be inventoried and securely stored. Confirm the collection location, hours and required paperwork before travelling.

The California inventory notice must state that personal effects will be held for at least 60 days from the notice date. Some items require special handling. Call promptly; unclaimed property may be disposed of after the statutory period. Read BPC § 7507.9.

It is the personal property inventory. Notice is generally due within 48 hours of recovery, with additional time allowed in specified circumstances. It may be mailed or personally served. It lists the property and collection information, including any removal or storage charge.

Call 707-554-8300 to confirm accepted identification, required documents, any charges and payment methods before you travel. Use the collection checklist to prepare for the call.

California requires written authorization from the debtor before personal effects are released to someone else. Call before sending another person to confirm the accepted authorization and the identification they must bring.

Vehicle equipment and personal belongings are treated differently. Some mounted items are detachable personal effects, and some items require special handling. Ask operations about a specific item. If ownership or classification is disputed, you may need to contact the legal owner.

Call 707-554-8300 promptly. Describe the item and explain why you need it urgently. Ask what collection arrangements are available before travelling.

Contact the lender named on your loan agreement about vehicle release and the terms that apply. Ask Shield operations separately about collecting your belongings and any required identification, authorization or charges.

Call 707-554-8300 and ask for a manager. Describe the item and when you noticed the issue. Ask to review the inventory and confirm who will handle the follow-up.