Operations
Start through your platform or call operations.
Shield works inside the systems lenders and forwarders already run, so placing a file should not mean learning a new process for one vendor.
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Route 01
Through RDN
Shield works with the Recovery Database Network. Confirm the receiving account and agree on updates, close-out information and any required photographs before placing the file.
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Route 02
Through Clearplan
Shield uses Clearplan for field routing and assignment management. Confirm the assignment instructions with operations before sending sensitive information.
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Route 03
Directly with operations
For a first file, an urgent question or an institution using another platform, call operations to confirm coverage and the assignment channel.
707-554-8300
What a file needs to be worked properly.
Have the following details ready for the approved assignment channel. Do not enter borrower or vehicle-location information into the general inquiry form below.
- Year, make, model, VIN and plate — plus colour where the VIN is unconfirmed
- Every known address: garaging, employment, and any address a payment came from
- Lienholder name exactly as it must appear on release paperwork
- Whether this is a voluntary surrender or an involuntary recovery
- Any safety history, prior incident or protective order on the account
- Key availability, and whether a key can be supplied
- Your reference number, so updates come back in a form your system recognises
Ask about an assignment.
Use this form for a general service inquiry and a way to reach you. Keep borrower details, account references and vehicle locations in the approved assignment channel.
For anything urgent, call 707-554-8300. Confirm receipt and the current assignment status with operations.
Not ready to place a file yet?
Review the agency licence and discuss your institution’s insurance, information-handling and documentation requirements before placing work.